Billing & Support


As an Employment Hero Value Added Partner you will receive a bill for active and pending employees as well as any contractors on your Employment Hero accounts each month.

When opening a new account, you will not be billed until the following month. This window is to allow you to implement your clients account without incurring a cost. Invoices are issued in arrears, at the end of each month. They will be automatically charged to your supplied credit card or direct debited 14 days after.

If you have any questions about billing please contact


To trouble shoot Employment Hero please visit Employment Hero’s Knowledge Base Articles.

If you have searched but cannot find what you’re looking for, you can escalate your query to Employment Hero’s Technical Support Team via email at

Value Added Partners are responsible for providing support to their end users.

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